Questions & Answers
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Shopping Information
Delivery charges for orders from the Online Shop?
Delivery charges vary based on your location and the size of your order. During the checkout process, the exact delivery cost will be calculated and displayed before you complete your purchase. We strive to keep delivery charges as low as possible to ensure a seamless shopping experience.
How long will delivery take?
Delivery times depend on your location and the availability of the product. Typically, orders are delivered within 3-5 business days. You will receive a tracking number to monitor the progress of your shipment once your order is dispatched.
What exactly happens after ordering?
Once you place your order, here's what happens:
- Order Confirmation: You will receive an email confirmation with your order details.
- Processing: Our team will begin processing your order, ensuring all items are in stock and ready for shipment.
- Packing: Your products will be carefully packed to ensure they arrive in perfect condition.
- Shipping: Once your order is packed, it will be dispatched via our delivery service, and you will receive a tracking number to monitor its progress.
- Delivery: Your order will be delivered to the address provided during checkout.
If you have any questions during the process, feel free to reach out to our customer service team!
Where can I view my sales receipt?
You can view and download your sales receipt in your account's order history section on our online shop. After completing a purchase, a receipt is also sent to your registered email for easy access.
How do I add a gift receipt to an order?
To add a gift receipt to your order, simply select the "Add Gift Receipt" option during the checkout process. This will ensure that the prices are not included on the receipt, and it will be sent along with the package, making it perfect for gifting.
How long do I have to return an order?
You have 10 days from the date of delivery to return your order. To initiate a return, please ensure the items are in their original condition and packaging. If you have any questions or need assistance, our customer service team is here to help!
Payment Information
How is the recipient reimbursed?
The recipient will be reimbursed through the original payment method used during the purchase. Once we receive the returned item and confirm its condition, the refund process will be initiated. Depending on your bank or payment provider, it may take a few business days for the funds to reflect in the recipient's account. If there are any questions regarding the refund, our customer service team is ready to assist!
Can I be reimbursed through the original payment method?
Yes, you will be reimbursed through the original payment method used for your purchase. Once your return is processed and the item is confirmed to be in its original condition, the refund will be initiated. Please allow a few business days for the funds to reflect in your account, depending on your bank or payment provider. If you have any questions regarding the reimbursement, our customer service team is here to help!
How can I return an item?
To return an item, please follow these steps:
- Initiate the Return: Contact our customer service team or log into your account to start the return process.
- Prepare the Item: Ensure the item is in its original condition and packaging. Include all accessories, manuals, and any promotional items that came with it.
- Return Shipping: You will receive instructions for shipping the item back. If applicable, a prepaid return label will be provided.
- Send the Item: Package the item securely and send it back to us using the specified shipping method.
Once we receive and inspect the returned item, we will process your refund as per our return policy. If you have any questions or need assistance, feel free to reach out!